Following is a basic list of the steps involved:

• Complete the Hosting Application.
• Upon completion, you will be assigned an IP address and directory name. Check your hosting confirmation email to get this information.
• Upload your site with FTP or Publish it with FrontPage (to the temporary IP that has been assigned).
• Test the site and make sure that it is completely working on LiliO's servers (using the temporary IP address that has been assigned - i.e. 72.29.71.60/~yourdirectory/).
• Once the site is up and running on the new server, you can begin the official domain transfer. At the end of the application for hosting, you will be given detailed instructions for how to modify the zone files for your domain to point to NS1.LILIO.COM & NS2.LILIO.COM. Follow these instructions to begin transferring your site.
• After 24-48 hours, people who type in your domain name will begin to be directed to our servers instead of your old servers. NOTE: It takes at least 24 hours and can take as much as 7-10 days for some people to begin seeing the site on the new server. It takes especially long for people in other countries as ISP's in other countries often don't contact the US Root Servers as often.
• Email will transfer in a similar way. For a while, you should continue to check for mail on both your old server and the new server.
• After 7-10 days, both web and email should be completely transferred to the new servers.
• Now you can cancel your old account and the move is complete. Congratulations!

In order for your web site to be available to the general public, it must be hosted. This means that your site is put on a computer that is constantly connected to the Internet - a host. When someone types in the address for your site - their browser contacts this host and asks for the pages in your site. We host web sites and can walk you through each step in the process of setting up a new site - or transferring a site from another host if you have already setup your site with another service.

We use www.cpanel.net. It has very powerful features that are easy to use and configure. Set up your email accounts and subdomains, install and manage your MySQL databases, view your web statistics, instantly install over 30 scripts... and much more.

Yes, if you already have a domain you can use it with our hosting plans.

• Go to select a hosting plan of your choice. Then follow the steps to the order form.
• Select "I already have a domain I would like to use" on the order form. Note this will not transfer your domain from your current registrar where you registered the domain, this will only transfer the hosting if it is already hosted. (If you want to fully transfer the domain to our registrar and extend the registration for one year please go to our Domain Transfer page.)
• After you have registered and paid for your hosting plan, you will receive an email confirmation with all your login information.
• Login to you domain control panel (If you have transfered the domain to our registrar, go to our Domain Account Login. Otherwise login to modify your domain wherever you registered the domain.
• Change the NAMESERVERS or DNS to NS1.LILIO.COM and NS2.LILIO.COM
• It will take up to 72 hours (usually 24) after you make these changes before your website will be live at your domain address.

You will receive your FTP login information and temporary site address in your web hosting confirmation email. You can upload and view your website using this information while you wait until your domain name points to our servers.

Yes, you can upgrade at any point. Just send an email to sales@lilio.com and let them know which plan you want to upgrade to, they will prorate the cost of what you have used so far in your current plan. There is no extra charge for upgrading hosting plans!

No, it is not possible to offer unlimited bandwidth. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.

Yes, we give you a 30 day money back hosting promise, if we fail we provide what is outlined in our website, we will refund you.

Most Accounts are activated instantly! In the case we need to confirm billing, we will contact you. 99% of the time, account activation is instant!

Yes, we're glad you asked. You can register your domain for only $20 a year!

Yes. As we use PayPal as third party credit card processor, we do not store your credit card information. Your credit card information is transfered securely with PayPal directly.

The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

Yes, however if you pay by money order, the hosting plan must be prepaid for the year. It is not feasible to accept money orders for only a few dollars every month. If you want to send us a check or money order please make payable to LiliO, LLC and send it to:

222 Isaac Frye Hwy, Wilton, NH 03086

There are two ways that you can setup you mail accounts on LiliO. The first is to have your mail forwarded to another address that you already check, such as a hotmail or aol account. You can also have the mail wait for you to retrieve from the server. This is called a POP or POP3 account. To get the mail off of the server, you need a POP client. Examples of POP clients are:

• Outlook 98/2000/Express
• Entourage (Mac OS X)
• Mail (Mac OS X)Eudora
• Netscape Mail Client
• Firefox
• Web based email client such as Hotmail or Yahoo Mail

The process for configuring each of these mail clients is essentialy the same. To check your email with a mail client, you will need the following information:

• POP Server (Incoming Mail): mail.yourdomain.com
• SMTP Server (Outgoing Mail): mail.yourdomain.com
• Username or Account Name: The Email Address that you want to check
• Password: The password that you assigned to the account you want to check

If you have not added a POP/IMAP account for your domain, you can do so by going to the Control Panel for your domain at. If you have already setup the POP/IMAP account, you should be ready to configure your mail client.

LiliO has seen this situation a number of times. Most often, it is the result of your ISP (SBC Global Yahoo/Earthlink/AOL/etc.) blocking port 25. When you send mail - you connect to our SMTP server on port 25. Many ISP's block this port so that you can't use their dial-up line to send spam on publicly available SMTP Servers.

The easiest way around this problem is to change your outgoing email (SMTP) port to 26.

Our servers run Perl 5.6.1

Our server uses 4.4.8 and 5.2.4

CENTOS Enterprise 4.6 running on Dual Xeon 2.4 GHz Processors.

To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Yes, but in most cases you need to handle the domain registration process by yourself. We cannot provide support for domain registration for all the available country codes. However, feel free to ask us if you have any questions.

No. We only provide hosting on Linux servers.

Your cPanel may be accessed at www.yoursite.com/cpanel/ or www.lilio.com/cpanel

If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated.

 

It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up this process.

You should use ns1.lilio.com and ns2.lilio.com

Yes, for an additional one time setup fee of $15.00. Basically the added domain will clone the content of your original domain For example you have www.yourdomain.com and you also have www.yourdomain.org. Your original website is youdomain.com, but you would like youdomian.org to have the same content.

If you would like www.yourdomain.com to point to subdomain.yourdomain.com, we can do that too!

Inquire at the sales department for further information.

Yes, we provide unlimited subdomains to all of our web hosting customers.

A subdomain is any term you want before your domain. For example you have a domain www.yourdomain.com and say you want to create another section of your website. You can create a subdomain community.yourdomain.com and it can provide whole separate web site. In essence it is a domain as well. It is a very powerful feature to have.